Guest Post Refund Policy

1. Managed Service (Not Instant)

Guest Posts are a managed service (handled by our team), not instant digital delivery. Publication depends on the publisher’s editorial review, niche/content policies, and their queue.

Typical turnaround is ~ 7 business days, but it may vary depending on the domain, niche, and publisher conditions.

2. What You Are Purchasing

When you buy a Guest Post on Seorvia, you are purchasing:

• A managed placement/publication service on the selected publisher domain.
• The placement details you request (e.g., Target URL, Anchor Text, and niche/category alignment where applicable).

Seorvia does not guarantee any specific SEO outcome (rankings, traffic, DR/DA changes, etc.).

3. Publisher Acceptance & Policy Rules

Publishers may reject submissions due to internal policies, niche restrictions, editorial rules, or link/anchor rules. As a result, certain content categories/industries have a much higher rejection risk.

3.1 “Restricted / Sensitive” Categories (High Rejection Risk)

Below are common examples of categories frequently restricted by publishers (examples only, not an exhaustive list):

• Gambling / Betting / Casino (online casinos, sportsbooks, real-money slots, poker).
• Adult / 18+ (pornographic content, escort services, explicit sexual services).
• Pharmacy / Drugs (prescription drugs, controlled substances, unlicensed drug sales, “research chemicals”).
• Cannabis-related including CBD, hemp, THC/marijuana and derivatives.
• Weapons (firearms, ammunition, weapon components, dangerous weapons).
• Payday loans / high-risk lending and certain high-risk financial services.
• Counterfeit / Replica (fake goods, “1:1”, “mirror”, etc.).
• Hacking / malware / spyware, sale of personal data, or privacy-violating services.

3.2 Quick Definition: CBD

CBD stands for cannabidiol, a compound derived from cannabis/hemp. Even where legal in some countries, many publishers still treat it as a sensitive category, so rejection risk is high.

3.3 What is not automatically “restricted”

To avoid confusing interpretations, here are examples that are not automatically considered sensitive (but may still be rejected depending on the publisher):

• Consumer electronics (e.g., selling iPhones) — as long as the item is not counterfeit/replica and does not claim “official” affiliation without authorization.
• General marketing/tools — however, services that clearly violate platform rules (e.g., “buy followers/likes/views”) are often considered higher-risk and may be rejected by certain publishers.

Tip: For sensitive niches, use brand/URL/generic anchors and avoid “money keywords” (e.g., “best online casino”, “buy steroids”, etc.) unless the publisher clearly allows them.

4. If a Publisher Rejects Your Order (Publisher Rejection)

Because Guest Posts depend on each publisher’s policies, rejections can happen (especially for sensitive niches or the use of “money keywords” that do not comply with publisher rules).

4.1 Replacement / Retry (Primary Option)

Where possible, Seorvia may offer a replacement by attempting placement on another domain that:

• is available,
• has a comparable category (e.g., Casino → Casino, Pharmacy → Pharmacy), and
• matches the publisher’s content, link, and anchor rules.

To improve acceptance chances, Seorvia may request you to adjust anchors/links to comply with publisher policies.

4.2 Returned to Seorvia Balance as Store Credit

If a replacement is not available or not feasible, the order value may be returned to your Seorvia Balance as store credit, usable for future orders via Pay with Balance.

IMPORTANT (Anti-Fraud/AML): Store credit from publisher rejection is non-withdrawable by default (cannot be cashed out). This helps prevent abuse, including fraud/money-laundering attempts, since publisher rejection is a normal service risk.

4.2.1 NON-WITHDRAWABLE Store Credit (Default)

Refunds to Seorvia Balance will be marked non-withdrawable if the rejection happens due to:

• publisher policy/niche restrictions (including Casino/Pharmacy/Adult/CBD, etc.),
• anchors/keywords that violate publisher rules (including “money keywords”),
• content/links disallowed by the publisher or likely to violate their rules,
• risk signals (fraud/risk controls) on the account or transaction patterns.

In these cases, the balance can still be used for future orders via Pay with Balance, but cannot be withdrawn.

4.2.2 When it may be requested as WITHDRAWABLE (Very Limited)

A cash-out (payout/withdraw) request is not an automatic right and may only be considered if all of the following are met:

• Strong evidence shows the failure was caused by a material error on Seorvia’s side (e.g., the order was not processed at all / abandoned far beyond SLA without a valid reason), and not due to publisher rejection related to niche/anchor/content.
• The transaction and account pass internal risk review (anti-fraud/AML), including reasonable transaction pattern checks.
• The original payment method supports refunds under the payment processor’s policy and applicable terms.
• No signs of abuse, including purchases intended to request a cash-out.

Seorvia may require additional verification before approving any change to withdrawable status.

4.3 No Automatic Cash Refund for Publisher Rejection

To protect platform security and prevent abuse, Seorvia does not provide automatic cash refunds for orders rejected by publishers. Standard handling for publisher rejection is:

• Replacement (if available), or
• Non-withdrawable store credit in Seorvia Balance (still usable for future orders).

5. When a Refund to the Original Payment Method May Be Granted (Exceptions)

A refund to the original payment method (cash refund) may be considered only in the following cases:

• Double charge — you were charged more than once for the same order due to a system/payment error.
• Order not created — payment succeeded, but the Guest Post order was not recorded/created in Seorvia.
• Fulfillment failure by Seorvia — the order was not processed within a reasonable timeframe / beyond SLA without a valid reason (case-by-case).
• Material system failure — the service was unusable due to a confirmed platform outage (case-by-case).

Note: Publisher rejection is not an automatic reason for a cash refund. In that case, the standard solutions are replacement or store credit as described in Section 4.

6. Non-Refundable Conditions

Refunds are not provided for:

• Change of mind / no longer needing the service.
• Expectations of specific SEO outcomes that were never promised.
• Content/niche/anchor/link rejected due to publisher policies (see Section 4).
• Orders that have already been published (delivered/completed).
• Orders that have entered execution (e.g., content already created/reviewed/processing costs incurred), unless there is a material error on Seorvia’s side (case-by-case).

7. Filing Time Window

To keep investigations and coordination with publishers feasible, refund/compensation requests must be submitted within the following time limits:

• Payment/system cases (e.g., double charge, payment succeeded but order not created): submit within 7 days from the payment date.
• Service/fulfillment cases (e.g., publisher rejection, replacement, or quality/mismatch disputes): submit within 7 days from the recorded final status in the system (e.g., Completed/Delivered, Rejected, or Cancelled) or from Seorvia’s final result notification (e.g., live link shared / rejection confirmed).

Requests submitted after these windows may be rejected. In certain situations (e.g., fraud/AML investigation, or verification constraints), Seorvia may request additional information before making a decision.

8. How to Request a Refund

You may submit a refund request through either channel:

• Contact Form: seorvia.com/contact
• Email: [email protected]

Please include the following details to speed up review:

• Your Seorvia account email
• Order ID / Invoice UUID / Transaction reference
• A brief reason
• Supporting evidence (screenshots/links if available)

Seorvia typically reviews requests within 2–3 business days and will respond via email (or via the contact form ticket reply).

9. Payment Processor Fees

In some cases, payment processors do not return processing fees. If a refund is approved, any non-refundable fees may be deducted from the refund amount.

10. Proof of Delivery

For completed orders, Seorvia may provide proof of delivery such as:

• Live article URL (Live Link)
• Order details (Target URL, Anchor Text)
• Status and fulfillment timeline

11. Policy Updates

Seorvia may update this policy from time to time. Changes take effect once published on this page.

Contact

Questions? Reach us via Contact Support.